Do you have unfairly treated, abused, disrespected, unappreciated, disgruntled employees?? Most bosses say no... without knowing or caring what their staff is saying about them every night when they get home.

Some of our major resorts have very bad IR/HR practices and do not comply with simple fair misconduct procedures despite having huge HR departments or qualified managers. Like in most situations the leader of the organisation will determine the harmony between the workforce and in the rev...